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FAQ

FAQ

Q1: How can you ensure the products quality?

A: Our factories work nearly 8 years in producing event equipment of Led Screen, Stage Lighting,Truss and Stage and other relative event equipment with good reputation in this industry.all the equipment will go through aging test, waterproof test and shake test,ensure products can work safety and normal use before shipping


Q2: How long is the warranty?

A: Yes, we offer 1 years warranty to our products.


Q3: What's about your Pre sale service and After sale service?

A: Pre-sale service: We have a professional team who get back to your question in 24 hours on business days.

We offer solution Led Screen, Stage Lighting,Truss and Stage and other relative equipment for event production and advertising solutions

B: Afer-sale service: We can instruct you how to use, maintain and offer common maintenance parts.


Q4. Can I have a sample order for equipment?

A: Yes, we welcome you to order samples of Led Screen, Stage Lighting,Truss and Stage and other relative equipment to test quality. Mixed samples are acceptable.


Q5. How about your delivery time?

A: Generally, it will take 10 to 30 working days after receiving your advance payment. The specific delivery time depends on the items and the device quantity of your order.


Q6. What is your trade term?

A: EXW, FOB, CFR, CIF.DDU, DDP,We will try the best term to save your work


Q7. How do you ship the devices and how long does it take to arrive?

A: We usually ship by air. It usually takes 6-10 business days to arrive. for large qty we ship by sea as well,which could take up to a month to arrive destination port, or even more days for door to door delivery


Q8. What is your terms of payment?

A:  We accept T/T, Western Union, PayPal,etc.

for large amount of more than 10000 usd ,We normally need 50% as deposit, and balance before delivery. We'll show you the photos of the newly manufactured products and packages before you pay the balance.


Q9 How to place an order?

A: Kindly send the items with quantity and address to us via email info( @ )rhdte.com,if you need quick response you can call us directly on whatsapp