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FAQ

FAQ


Q1: How can you ensure the products quality?

A: Our factory work nearly 8 years in producing event equipment custom entertainment truss,stage platform for event,outdoor rental led screen,event stage truss lighting,stage lighting controller and other relative equipment with good reputation in this industry

all the equipment will have aging test.and then we also have waterproof test and shake test,ensure products can work safety and normal use before shipping


Q2: How long is the warranty?

A: Yes, we offer 2 years warranty to our products.


Q3: What's about your Pre sale service and After sale service?

A: Pre-sale service: We have a professional team who get back to your question in 24 hours on business days, We can offer a set of solution for your custom entertainment truss,stage platform for event,outdoor rental led screen,event stage truss lighting,stage lighting controller and other relative equipment project.

Afer-sale service: We can instruct you how to use and offer common maintenance parts.


Q4. Can I have a sample order for equipment?

A: Yes, we welcome to order samples of custom entertainment truss,stage platform for event,outdoor rental led screen,event stage truss lighting,stage lighting controller to test quality. Mixed samples are acceptable.


Q5. How about your delivery time?

A: Generally, it will take 15 to 18 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.


Q6. What is your trade term?

A: EXW, FOB, CFR, CIF.DDU, DDP,We will try the best term to save your work


Q7. How do you ship the goods and how long does it take to arrive?

A: We usually ship by air. It usually takes 6-10 business days to arrive. For large qty we ship by sea as well,which will take up to a month


Q8. What is your terms of payment?

A:  We accept T/T, Western Union, PayPal,etc.

30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.


Q9 How to place an order?

A: Kindly send your message to us on whatsapp or on email,if you need quick response you can call us directly

more questions please whatsapp +86 18202001229